Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition as received

Unused and unaltered

In original packaging

Accompanied by proof of purchase

To start a return, please contact us at info@jayger.co.uk

Returns must be approved before being sent back.
Items returned without authorisation will not be accepted.

Return address:
Jayger UK Limited
Unit 6, Jayger
Nottingham, NG5 6AT
United Kingdom

Damaged, Faulty, or Incorrect Items

Please inspect your order on receipt and contact us immediately if the item is:

Faulty

Damaged

Incorrect

In these cases, we will offer a refund or replacement in line with the Consumer Rights Act 2015.

Custom & Made-to-Order Items

Custom-made, personalised, or made-to-order items are non-returnable and non-refundable, except where the item is faulty or incorrectly supplied.

This does not affect your statutory rights.

Change of Mind / Unwanted Items

For non-custom items returned unused and in original condition within 30 days:

Returns are accepted at our discretion

Store credit will be issued instead of a cash refund

Store credit:

Is valid for 12 months

Is non-transferable

Cannot be exchanged for cash

Non-Returnable Items

The following items cannot be returned:

Custom or personalised items

Sale items

Gift cards

Items damaged due to misuse

Please contact us if you are unsure whether your item is eligible.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a different item is to return the original (if eligible) and place a new order.

European Union – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Items must be returned:

Unused

In original packaging

With proof of purchase

Exception:
This right does not apply to custom or made-to-order items, in accordance with EU consumer law.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

Refunds (where legally required) are issued to the original payment method within 10 business days

Store credit (where applicable) will be issued by email

If more than 15 business days have passed since approval, please contact info@jayger.co.uk