Shipping policy

Thank you for shopping at Jayger. We aim to deliver your handmade products safely and on time. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days.

Custom or made-to-order items may require additional processing time. If applicable, the estimated time will be mentioned on the product page.

Orders are not shipped or delivered on weekends or public holidays.

Shipping Times

United Kingdom: 3–7 business days
United States: 5–12 business days
Europe: 5–10 business days
Canada & Australia: 7–14 business days
Rest of the World: 10–20 business days

Shipping times are estimates and may vary due to customs, weather, or courier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight.

Free shipping may be available during promotions or for orders above a certain amount (if offered).

All orders of £80 or more qualify for free shipping.

Shipping Zones & Rates

🇬🇧 United Kingdom

  • Standard Shipping (Orders £80.00 and up): Free ( Use Code SHIP80 )

  • Standard Shipping (Orders £0.00 – £80): £6.99

🇪🇺 European Union (EU)

Countries included:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

  • Standard International Shipping: £14.99

International (Selected Countries)

Countries included:
United Arab Emirates, Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United States (and more).

  • Standard International Shipping: £23.99

Order Tracking

Once your order is shipped, you will receive an email with:

Tracking number

Courier details

Live tracking link

Please allow 24–48 hours for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or duties.

These charges are not included in the product price or shipping cost.

Buyers are responsible for any additional fees imposed by their country.

Shipping Address

Please ensure that your shipping address is correct.

We are not responsible for orders shipped to incorrect or incomplete addresses.

If you need to change your address, contact us within 12 hours of placing your order at:
info@jayger.co.uk

Lost or Delayed Packages

If your package is delayed or lost:

Contact us at info@jayger.co.uk

We will open a claim with the courier and assist you until the issue is resolved.

Jayger is not responsible for delays caused by customs or courier services.

Damaged Items

If your item arrives damaged:

Take clear photos of the product and packaging

Contact us within 48 hours of delivery
We will arrange a replacement or refund depending on the situation.

Contact Us

For any questions about shipping, feel free to reach out:
📧 info@jayger.co.uk